Effective Date: October 1, 2024
Last Updated: March 9, 2026
Flex Connection LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information from visitors to our website www.gotravelflex.com and users of our software platform TravelFlex™.
TravelFlex™ is a software platform designed to provide marketing tools, automation systems, CRM functionality, and business resources for travel professionals and entrepreneurs.
By accessing or using our website, products, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect several types of information when you interact with our website or services.
a. Information You Provide
When you create an account, submit forms, or interact with our platform, we may collect:
• Name
• Email address
• Phone number
• Business name or information
• Billing information
• Account login credentials
• Customer support communications
If you purchase services, payment information is processed through third-party payment processors and is not stored directly by Flex Connection LLC.
b. Information Collected Automatically
When you visit our website or use the TravelFlex™ platform, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Platform usage activity
• Referring URLs
This information helps us analyze how users interact with our services and improve platform functionality.
2. How We Use Your Information
We may use the information we collect for the following purposes.
Service Delivery
To operate, maintain, and improve the TravelFlex™ platform and related services.
Account Management
To create and manage user accounts and provide technical support.
Customer Support
To respond to inquiries, troubleshoot issues, and assist with account-related matters.
Marketing Communications
We may send product updates, announcements, newsletters, and promotional communications.
Users may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those communications.
Transaction Processing
To process subscription payments, manage billing, and maintain service access.
3. SMS and Messaging Communications
If you provide your phone number, you may receive SMS or messaging communications related to your account, services, or support requests.
Users who send SMS messages through the TravelFlex™ platform are responsible for complying with applicable messaging laws and regulations, including TCPA and A2P 10DLC requirements, and for obtaining appropriate consent from recipients.
Flex Connection LLC does not monitor or control messaging practices conducted by users of the platform and is not responsible for misuse of messaging tools.
4. Email and Marketing Compliance
Users who send marketing emails through the TravelFlex™ platform are responsible for complying with applicable email marketing laws, including CAN-SPAM regulations and other applicable laws.
Users must ensure they have proper permission to contact recipients and must provide unsubscribe options when required by law.
Flex Connection LLC is not responsible for non-compliant marketing practices conducted by platform users.
5. Sharing Your Information
We may share information with trusted third parties only as necessary to provide our services.
Payment Processors
Payment transactions may be processed through third-party payment providers.
Service Providers
We may share information with service providers that assist with:
• website hosting
• infrastructure services
• payment processing
• analytics tools
• email delivery services
• customer support tools
We do not sell or rent personal information to third parties.
6. Third-Party Integrations
TravelFlex™ may integrate with third-party services or applications.
If users choose to connect or purchase third-party tools through integrations or marketplace features, information may be shared with those providers in accordance with their privacy policies.
Flex Connection LLC is not responsible for the privacy practices or policies of third-party providers.
7. Client Data Stored by Users
TravelFlex™ allows users to store and manage their own client or customer information within the platform.
Users may choose to store information such as:
• contact details
• travel planning information
• business communications
• customer relationship data
Flex Connection LLC acts solely as a software service provider and does not control how users collect, manage, or process client information within their accounts.
Users are solely responsible for ensuring their use of the platform complies with applicable privacy laws and regulations.
Flex Connection LLC does not review, monitor, or assume responsibility for the accuracy, legality, or security of client data stored by users.
8. Sensitive Information
Users should exercise caution when storing sensitive personal information within the TravelFlex™ platform.
Sensitive information may include but is not limited to:
• passport numbers
• government identification numbers
• payment card details
• financial account information
• travel documents
• personal identification documents
Flex Connection LLC does not require users to store sensitive personal information within the TravelFlex™ platform and does not assume responsibility for how users collect, store, or manage such information.
Users are solely responsible for ensuring that any sensitive information stored within their accounts complies with applicable privacy laws and security standards.
Flex Connection LLC shall not be liable for damages resulting from the storage, handling, or misuse of sensitive information by platform users.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
Security measures may include:
• Secure Socket Layer (SSL) encryption
• controlled access to systems
• infrastructure monitoring
• security best practices
However, no method of transmission over the internet or electronic storage is completely secure.
TravelFlex™ operates using third-party infrastructure and technology providers that support hosting, communications, analytics, and other platform functions.
Flex Connection LLC is not responsible for service interruptions, outages, delays, or data issues caused by third-party infrastructure providers.
10. Security Incidents
While Flex Connection LLC takes reasonable measures to protect personal information, no system can be guaranteed completely secure.
In the event of a security incident, cyberattack, or unauthorized access affecting personal information stored within the TravelFlex™ platform, Flex Connection LLC will take reasonable steps to investigate the incident and provide notifications where required by applicable law.
Flex Connection LLC shall not be liable for damages resulting from unauthorized access, cyberattacks, or data breaches that occur despite reasonable security safeguards.
Users are responsible for maintaining the confidentiality of their login credentials and securing access to their own accounts.
11. Platform Activity Logs
To maintain platform security and system integrity, TravelFlex™ may record certain activity logs including:
• login attempts
• account access activity
• system usage data
These logs may be used for troubleshooting, security monitoring, and investigation of suspected misuse.
12. Acceptable Platform Use
Users of the TravelFlex™ platform agree not to use the platform for unlawful, deceptive, or fraudulent activities.
Users may not use TravelFlex™ to:
• conduct scams or fraudulent business practices
• send spam or unsolicited communications in violation of applicable laws
• distribute illegal, harmful, or deceptive content
• misrepresent travel services or business opportunities
• collect or store personal information without proper consent
Flex Connection LLC reserves the right to suspend or terminate accounts that violate these guidelines.
Flex Connection LLC is not responsible for actions taken by users or content created within user accounts.
13. User-Generated Content
Users may create content, marketing materials, emails, landing pages, funnels, or other communications within the TravelFlex™ platform.
Flex Connection LLC does not review, approve, monitor, or assume responsibility for user-generated content created within the platform.
Users are solely responsible for ensuring that all content and marketing claims comply with applicable laws and industry regulations.
14. Data Export and User Responsibility
The TravelFlex™ platform may allow users to export or download contact data or other information stored within their accounts.
Users are solely responsible for how exported data is used, stored, shared, or distributed once it leaves the TravelFlex™ platform.
Flex Connection LLC is not responsible for misuse of exported data by platform users.
15. Data Retention
We retain personal information only as long as necessary to:
• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements
Users may request deletion of their account and associated personal information by contacting [email protected], subject to operational and legal requirements.
Users are responsible for maintaining backups of any important business or customer data stored within their accounts.
Flex Connection LLC is not responsible for data loss resulting from user actions, platform misuse, third-party failures, or unforeseen technical issues.
16. Your Privacy Rights
Depending on your location, you may have rights to:
• access personal information we hold about you
• request correction of inaccurate information
• request deletion of personal information
• withdraw consent for certain data processing activities
Requests may be submitted to [email protected].
17. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies help us understand how visitors use our website and improve functionality.
Users may manage cookie preferences through their browser settings.
18. Children's Privacy
TravelFlex™ services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18.
19. International Users
If you access our services from outside the United States, your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.
20. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with the revised Last Updated date.
Continued use of our services after changes are posted constitutes acceptance of the revised policy.
21. Governing Law
This Privacy Policy and any disputes related to the collection or use of personal information through the TravelFlex™ platform shall be governed by the laws of the State of Idaho.
Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located within the State of Idaho.
22. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Flex Connection LLC
Email: [email protected]
Website: www.gotravelflex.com
Acknowledgment
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.